Noticeboard

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
Your GP practice is open and if you need to see your GP, please ring us on 01302 742503 (Tickhill Surgery) or 01302 986666 (Colliery Surgery)
You can also call NHS 111. Please do not come to the surgery unless you have an appointment.
If you are waiting for a check-up, please be assured we will be in touch
Appointments are being delivered face-to-face, online and over the telephone. If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the surgery.

Thank you

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URGENT MESSAGE

NHS111 is experiencing very high call volumes

For information regarding Coronavirus, please visit:

https://www.nhs.uk/conditions/coronavirus-covid-19/

For patients concerned that they may have coronavirus or may have come into contact with someone who has, the NHS111 online service has created coronavirus pages that tell patients what they should do based on their particular circumstances.  These can be accessed at:

https://111.nhs.uk/service/covid-19

ONLINE CONSULTATIONS

The Tickhill and Colliery Medical Practice would like to invite you to join DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here https://app.doctorlink.com/tickhill&collierymedicalpractice/register 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at The Tickhill and Colliery Medical Practice, you simply click on the “book an appointment” button and book your appointment directly.

If no appointments are available, you will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

WHEN THE SURGERY IS CLOSED

When we are closed if you contact the surgery for the OOH Service and are not connected it will be due to the lines being busy please try again until you are connected to the call handler.

Thank you for visiting the website of The Tickhill Surgery and The Colliery Surgery. This website is intended as a source of information for patients.

THE CONTACT NUMBER FOR THE COLLIERY SURGERY HAS CHANGED OUR NEW NUMBER WILL BE: 01302 986666

We are a semi rural practice operating from two surgeries 3 miles apart, both of which are fully equipped and patients attend one or the other surgery. The majority, 6000 patients are registered at Tickhill and approximately 3200 from Bircotes / Harworth and the surrounding villages.

Tickhill is a prosperous semi rural community with some strong local farming roots. Bircotes and Harworth are mining villages, with some areas of deprivation following the closure of the local Colliery and other small manufacturing sites.

The practice has a GMS contract and is a high achiever of QoF points.

The practice operates a ZERO tolerance policy, our staff are here to help and not to be abused this will NOT under any circumstances be accepted appropriate action would be considered and if necessary implemented. 

Good news from the Tickhill and Colliery Medical Practice we are one of 4 hubs in the Doncaster Locality and are able to offer further Saturday morning and evening  pre booked appointments this is in addition to the Saturday mornings we have already offered which will be held weekly at the Colliery site. Further details below.

EXTENDED ACCESS APPOINTMENTS OUTSIDE OF PRACTICE HOURS

Doncaster Primary Care Ltd (HUB)

Extra appointments are being provided in the evening and at weekends across Doncaster.  The service is an extension of what we the practice offers with our routine and same day appointments with a range of clinicians including GPs, Nurses and other Healthcare Professionals.

When using the service, you may not see your usual doctor, but we do employ clinicians from local practices where possible.

With your consent, our clinicians will be able to access your healthcare record to ensure they can offer the right treatment for you, and prescribe medication or refer you for further treatment if necessary.

In the event of a complaint being made in relation to the service offered by Primary Care Doncaster Hub these should be addressed to:

In the event that the Hub receives a complaint regarding the clinical care provided by the service or clinical staff providing the extended access services, the Hub should ask the complainant to write to PCD at the following address:

Clinical Services Manager

 Primary Care Doncaster Ltd

 1st Floor, Devonshire House

 Doncaster

 DN1 2DJ

Alternatively the Hub is to take details of the complaint and pass this to the PCD Clinical Services Manager to follow up.These appointments are run by Primary Care Doncaster Limited and are offered from the following locations:

    • The Lakeside Practice, Askern, DN6 0H
    • Tickhill and Colliery Medical Practice, Tickhill, DN11 9N
    • Conisbrough Group Practice, Conisbrough, DN12 3J
    • Thorne Moor Medical Practice, Thorne, DN8 4B
    • Same Day Health Centre, Town Centre, DN1 2DJ

We can book you an appointment out of practice hours at a weekend or evening from reception - ask for further details.

Pressures are being felt in General Practice all over the country including the whole urgent care system. Consider over the counter medications or advice from your local pharmacy prior to contacting your General Practice.

Help us to Help you. 

(Site updated 24/09/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
 
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