Prescriptions

Ordering repeat prescriptions

We offer repeat prescription service within two working days of the request being received. 

Patients can order online using the link at the top of this page. First time users will need to register for online services at reception.  

Alternatively you can use the tear-off repeat slip attached to your last prescription to order, clearly marking the required items, and give this to reception.  

Medication Reviews

Patients on repeat medication will be asked to see a doctor or practice pharmacist at least once a year to review these regular medications. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.

Collecting your prescription

Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. 

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Electronic Prescription Service (EPS)

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

don’t want to go to your GP practice every time to collect your repeat prescription.

collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

don’t get prescriptions very often.

pick up your medicines from different places.

How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

a pharmacy.

a dispensing appliance contractor (if you use one).

your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now.

Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.

This is the future for repeat prescription ordering think about it and register with the pharmacy of your choice.

For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.

Online Presctions

Systmone Online is a web based system that allows:

  • Repeat Prescription requests
  • Messaging - send message directly to the surgery.

To use the service you have to be registered with Surgery and you will need the following, which we will provide:

  • your Personal User Name
  • your Password

Please come to the Surgery in person and speak to the receptionists. You will be given a Registration Letter with your unique registration details that you should keep safe.

Enter the information from the Registration Letter into Systmone Online Registration page by clicking on link below.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Page last reviewed: 15 March 2026
Page created: 06 March 2026